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The Office Evolution: What is Workplace Experience?

We're back, but we've changed. How can you give your employees what they need, want, and expect?

The Office Evolution: What is Workplace Experience?

The click of fingers against keyboards. The smell of fresh coffee. Voices – whispers, laughs, shouts – from meeting rooms, cubicles, canteens. For more than a year, the sights, sounds, and smells of the office were essentially nonexistent, replaced instead with silent hallways, darkened rooms. With emptiness.

But we’ve returned, as humans do. We come back. We struggle and adapt and move forward. We also understand that things have changed, with the professional landscape high among them. Words such as “office” and “work” – and phrases such as “workplace experience” – hold new meaning. Employees are using the office in new, different ways, and want, need, or expect different things.

So how can you provide them?

What was workplace experience?

To truly understand how you can adapt to the new meaning of workplace experience, we must first take a look at its original definition. Previously, workplace experience concerned how employees used and interacted with their office or building – whether it be through space, people, technology, or a combination of all three. By offering employees an optimal place to work, employee productivity rises, collaboration increases – and your organization will attract higher-quality talent.

But developing a workplace experience that transforms your office into a "go-to" destination has never been an easy task. To do so, you need a platform that gives you quick, convenient oversight into how your employees are using their building – as well as data that guides your decisions as your office evolves. This becomes even more challenging when employees spend only part – or, in some cases, none – of their time in the office.

What is the new workplace experience?

A change to the workplace experience brings is opportunity. By helping redefine the workplace experience, we can realize it. To do so, we can analyze and react to data that offers deep insight into employee behavior.

For example, a survey conducted by office communications app Slack, which focuses on the future of work, yields striking results:  

  • 12% of workers plan on returning to solely office-based work
  • 72% plan on incorporating a mix of office and remote work

The same survey also shows how remote work has affected employees. Their sense of work-life balance, perhaps obviously, has improved. Their sense of belonging to a team? Not so much. This means that we can reasonably assume that people want to use the office as a space to meet, learn, and collaborate. Office App’s data confirms this assumption, showing an increase in meeting and desk room bookings – even during the peak of COVID-19. Average meeting times are also on the rise.

The office evolution

This is helpful for the “place” in “workplace”. But what about “work”?

A McKinsey & Company survey reveals:

"COVID-19 may propel faster adoption of automation and AI"

This office is evolving – and Office App believes hybrid work is the future. This means that you must offer your employees a convenient, effective, and safe way to use their buildings. You will also need a way to oversee your building’s usage, which will help guide decision that will improve the workplace experience.

This is important, as the new workplace experience is broader and more connected than ever. You can go to the office, or it can come to you. Or both. Regardless, it is critical that your employees are able to use the office how, when, and where they want to.

You can provide with a combination a platform that enables building usage – and a strategy for using it ("Do it now, and with urgency," a Leesman Index report reads).

That’s where Office App comes in.

Download our Hybrid Work brochures today to learn more about the new workplace experience – or request a demo to see it in action.

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